About Em
- Artist
- Graphic Designer
- Certified Full-Stack Developer
- Certified InfoMapper (Technical, Process, & Policy writing)
- Usability and User-Centric design expert
- Training Developer and Facilitator
- Social Media & Marketing Specialist
- Event Planner
Experience
FREELANCE WORK 2018 - Present
Graphic Design, Website customization, Presentation Design, Content, Technical Event, Event Promotions, Event Logistics Support, Marketing, Social Meia Content, Usability Testing, Market Research
FIREFLY LOUNGE 2022 - 2023
Designed and manage the website for the lounge. Manage social media marketing (create content daily and manage advertising accounts). Create Marketing materials for events and promotions in the Lounge. Assist with the operation of the kitchen & Special Event Planning. Work with distributors in planning and hosting tastings events.
JANIE AND JACK 2021 - 2022
Assistant Manager | Managed the everyday operation of a boutique children's clothing store. Responsible for merchandising and ensuring items are presented in a way to represent the lifestyle brand. Support and led the sales team ensuring they meet monthly sales goals. Provide feedback to leadership on sales and store operations.
THE RIDE BY GOLZ UPCYCLE 2015 - 2019
Owner / Manager | Managed daily operations of the Bicycle/Skate retail shop which includes staff management, purchasing, merchandising, marketing, accounting, and customer service. Organized/Hosted large events for the bicycle/scooter community and charity drives in the Sacramento area. Manage the pro-ride team and social media accounts. Partnered with manufacturers and distributors to create relationships for joint marketing, social media, and event branding.
VERIZON WIRELESS 2004 - 2015
Consultant / Project Manager | HQ CS Go to Market Device Team | Managed devices from launch to the end of life, this included device/network testing, technical documentation, software updates, and internal training. Worked with OEMs, platform providers, and network teams to correct issues discovered during testing. Oversaw large-scale product launches. Created internal and external product content and troubleshooting. Led project for device software update improvement project which resulted in streamlining and overall cost savings of approximately $12 million annually.
Consultant / Project Manager | HQ Knowledge Management & CS Tech | Identified and Managed large-scale company-wide projects. Designed internal user interface automation (contextualized content) which resulted in $25 million in savings annually. Managed automation of technical support processes and account management for both internal and external use. Project coordinator for iLog implementation on cross-functional teams (IBM, Contractors, Internal IT, Marketing & Customer Service).
Usability Analyst | HQ Knowledge Management & CS Tech | Created/managed usability testing company-wide for the internal reference system. Identified system and process gaps that could benefit from automation. Created testing scripts and use cases. Lead project for increasing utilization of reference tools company-wide. Created new automated user-guided with the use of a Business Rule Engine (IBM - iLog) and existing systems (billing, network, etc.)
Project Coordinator | CS Process & Policy | Managed workflow of large content migration/rewrite for company-wide reference system. Worked on cross-functional teams (IT, Marketing, Customer Service) to create a company-wide training on new content reference tools created. Assisted in large-scale launches of reference tools used internally.
Support Rep Financial Services Support Team - Managed workflow and special projects for the Financial Support team. Created the rep training and manual for the Payment Research and Credit Balance Refund Team. Oversaw the conversation process for team technology projects such as a workflow tracker and fax server.
Collections Rep | CS Finance | Worked as a contact center representative making collection calls. Worked on special projects for process improvement to correct issues in policies in conflict with changing Federal regulations.
ASSOCIATED SOUND 2000 - 2001
Admin Assistant - Managed front desk, email, and phones for the entire company. Assisted with Accounts receivable processed all customers' invoices, logged customer payments, and handled past-due accounts. Helped with general customer questions related to sound equipment, including rental counter customers.
Skills
Project Manager, Product Management, Policy/Process Expertise, Project/Software Documentation, Technical Writing, Info Mapping, Systems Training, Implementation, Business Analysts, Tool Contextualization (system integrations), UI / UX Design, Usability, Software Life Cycle Expert, Data Mining and Data Warehouse experience, Marketing, Social Media Expert
Programming Languages: Java, JavaScript, Python, HTML/HTML5, CSS, XML, jQuery/Ajax, SQL, MySQL, JSON, Flash
Software: Google Suite - Docs, Sheets, Slides; MS Office - Word, Excel, PowerPoint, Access, Project, SharePoint; REACT, REACT Native, REST, Git (GitHub, Bash) Angular, Handlebars, node.js, .Net, Database (MySQL, MongoDB, Firebase, Datawarehouse) Photoshop, Illustrator, InDesign, Visual Basics, Visual Studio, IBM Lombardi, IBM iLog, Adobe, Slack, Visio, Click Editor, Social Media Business Tools (Facebook, Instagram, Twitter, LinkedIn), WordPress, Website Builders
Achievements
- Intel AI scholarship
- GitLab Commit Scholarship
- O’Reilly AI and Machine Learning Conference Scholarship
- Verizon Achievement Award for Software Update Process Remodel
Education
- UC Davis - Full-Stack Developer
- CSU Sacramento - Art History
- AMERICAN RIVER COLLEGE - Business Administration